Remote Assistance?

[Tylef]

Hey guys.

I'm having trouble with my internet connection at the moment. I'm currently on a dodgey weak pirate signal because my O2 Broadband has stopped working.

Everytime i connect it says: "A connection to the remote computer could not be estabilshed, so the port used for this connection was closed"click More info or search help and support centre for this error number" The bloody irratating thing is there is no "more info" link and to access the help and support you need to be connected to the internet

What has happened and why has my port been closed? If it helps I put the usb modem in another port that I normally don't use for it and it's stopped connnecting to the interent since.

Any suggestions would be great! Thanks

[Tylef]

Error 619

Wrecking my head, tried everything.

[admin]

Originally Posted by Tylef

Error 619

Wrecking my head, tried everything.

Have you uninstalled, restarted and re installed the O2 software?

[Tylef]

Originally Posted by admin

Have you uninstalled, restarted and re installed the O2 software?

yes.

updated it too. turned off firewall, reinstalled service pack, tried new dial up, new number etc nothing.

edit did a system restore nothing too.

[Tylef]

I had a "winsock" problem yesterday if that helps?

[Shiva]

Originally Posted by Tylef

I'm currently on a dodgey weak pirate signal

Is this the problem?

[Tylef]

Originally Posted by Shiva

Is this the problem?

No. My broadband modem is. Im using the signal to go on the internet to try and reslove the problem with the modem

[admin]

To be honest it sounds like the modem drivers are at issue here.

It may also be clashing with something else.

What changes were made to the laptop recently? New software, windows updates, etc?

[lind]

i had the same problem with my o2 broadband last night too, it kept saying that my modem was in use and that it could not connect .. its working grand now like ...

[Tylef]

Fixed!

There was a glitch in their system which "flagged" my modem (and others). Incredibly helpful and O2 are not going to charge me because I'm in a new month even though I've gone passed my date for the month, so it was them, not me

Crisis averted It's like loosing a limb....a scary 19 hours without internet, I wasn't able

On a more serious note Error 619 can be resolved by usually rebooting as admin suggested or re-installing the service pack for windows and cleaning your registry